About the job
YOUR MISSION
Join us and take a crucial role in transforming Glovo's operations team in Croatia! We are seeking an enthusiastic Data Analyst who excels in blending creativity with data-driven accuracy to bring innovative ideas to fruition. In this role, you will serve as the key expert in deriving actionable insights by analyzing data across more than 20 cities. Your contributions will provide the necessary strategic intelligence for our team to make impactful operational decisions.
THE JOURNEY
- Offer analytical support to enhance the understanding of Glovo's operational model.
- Conduct analyses that yield insights aimed at improving Courier KPIs.
- Identify and resolve data reliability issues effectively.
- Act as the primary data point of contact for the department, facilitating data access, reporting, and a data-driven culture.
- Extract insights through data analysis during couriers' initial deliveries to enhance retention rates.
- Manage dashboards and develop new tools to enhance metric visibility within the department.
- Create analytical frameworks and models and communicate findings throughout the department.
- Delve into data to understand the underlying reasons and actionable levers to improve KPIs, taking accountability for these improvements.
- Assess strategic opportunities through extensive quantitative analyses and A/B testing.
- Recognize local and regional needs, empathizing with the courier's experience.

