Qualifications
Key Responsibilities:Promptly address corporate client requests, prioritizing customer satisfaction.Process client payments, returns, and chargebacks within our system, ensuring accurate fund allocation.Analyze transactions, new sales, and support cases for KPIs and client executive reporting.Validate data files to identify and rectify potential errors.Upload sales data to the system, ensuring compliance with client specifications and expectations.Maintain organized, secure documentation in accordance with company privacy and security protocols.Conduct regular audits to verify the accuracy of consumer information for corporate clients.Collaborate with cross-functional teams to resolve operational issues and enhance processes.Propose improvements related to client management and payments to boost efficiency and customer experience.Effectively communicate with corporate clients in both English and Spanish to ensure clarity and effective service.Requirements:Technical degree or equivalent experience in a related field.Proven experience in data operations, client management, or similar roles.Excellent verbal and written communication skills in both English and Spanish.Strong analytical skills and proficiency in data validation.Ability to work independently and as part of a team.Familiarity with payment processing systems and reporting tools.
About the job
Concord Servicing is a leading full-service loan servicing provider, dedicated to delivering compliant, adaptable, and scalable portfolio servicing solutions tailored to meet the diverse needs of loan originators, capital providers, and their customers across various asset classes. As service-oriented innovators, we leverage proprietary technology to offer comprehensive, customizable servicing solutions. Our expert team collaborates proactively with clients to enhance portfolio performance competitively.
The Data Operations Analyst plays a crucial role in overseeing corporate client requests while ensuring timely, high-quality service that emphasizes customer satisfaction. Key responsibilities encompass processing payments, generating insightful reports, validating sales data, and maintaining meticulous documentation. The analyst will also conduct regular audits to ensure the accuracy of client consumer information.
This position requires exceptional attention to detail, strong organizational skills, and the capacity to perform efficiently under pressure to meet deadlines. Given the global nature of our operations, fluency in English is essential for effective communication with English-speaking clients. Additionally, the work schedule aligns with U.S. holiday calendars, necessitating availability during Mexican holidays and time off during U.S. holidays.
About Concord Servicing
At Concord Servicing, we pride ourselves on being an innovative leader in loan servicing, committed to providing tailored solutions that meet the evolving needs of our clients. Our focus on technology and client collaboration ensures we deliver exceptional service and maximize portfolio performance.