About the job
At Dandy, we are revolutionizing the dental industry, a market valued at over $200 billion. Supported by prominent global venture capitalists, our mission is to modernize every aspect of dental practices through cutting-edge technology. As we expand our global presence, we are creating the ultimate operating system for dental offices worldwide—empowering clinicians and their teams with innovative solutions, unmatched support, and tools to enhance their practices, their staff, and the patient experience.
About the Role
We are seeking a dynamic Clinical Support Trainer and Customer Experience Specialist in a Fixed capacity to spearhead clinical adoption and customer satisfaction as a vital member of our new market launch team. This hybrid role combines impactful training with specialized clinical support, ensuring dental practices confidently embrace digital workflows while receiving expert assistance for complex cases.
In this role, you will act as the local clinical authority for both training and customer experience, providing live onboarding sessions, coaching clinicians through digital processes, and troubleshooting intricate clinical challenges. This position offers a high level of autonomy and influence, shaping customer success, market readiness, and long-term digital integration.
The role requires up to 50% travel for in-practice training and support.
What You’ll Do
Training Delivery & Adoption Coaching
Facilitate localized, high-impact onboarding (both virtual and in-practice) to instill confidence in clinicians regarding scanning and digital workflows.
Monitor workflows and provide immediate coaching to reinforce best practices and enhance scan quality.
Promote early digital utilization by addressing clinical and workflow challenges, helping practices develop strong, consistent habits.
Customize global training materials to align with regional workflows, terminology, and compliance standards.
Cultivate trust with clinicians and practice teams, assisting them in translating training into consistent, successful digital cases.
Clinical Support & Case Quality Expertise
Act as the senior escalation point for complex cases, providing clear guidance through chat, phone, video, and email communications.
Diagnose clinical, scanning, and technical issues comprehensively, offering solutions that enhance both quality and clinician confidence.

