About the job
Join Sentry: Where Software Flows Smoothly
At Sentry, we are committed to eradicating bad software. Our mission is to empower developers to create better software more efficiently so they can truly enjoy technology.
With over $217 million in funding and a community of more than 100,000 organizations, including industry giants like Disney, Microsoft, and Atlassian, we are at the forefront of developing performance and error monitoring tools that allow companies to focus on innovation rather than bug fixing.
We embrace a hybrid work culture across our global locations, establishing Mondays, Tuesdays, and Thursdays as core in-office days to foster meaningful teamwork. If you are passionate about crafting solutions that enhance digital experiences, we invite you to help us shape the future of software monitoring tools.
Your Role: Redefining Support Engineering
At Sentry, we see support as a critical engineering discipline. Our clientele consists of developers who are pioneering the software of tomorrow, and they deserve more than just surface-level answers. We are elevating the standards of technical support through a combination of expert human insights and sophisticated AI technologies. You will be pivotal in not only resolving intricate technical challenges but also in designing systems that will extend our expertise to millions of developers.
As a Sentry Support Engineer, you will orchestrate user interactions across platforms like GitHub, Discord, and our support systems, while also taking the lead as the product owner for our AI agents. Your role is to ensure that when a developer presents a complex question, our AI is equipped with the necessary context, data, and a smooth pathway to connect with you when expert intervention is essential.
We are in search of a passionate coder who values customer experience and is keen on the innovative aspects of Agentic Operations. You will be instrumental in expanding our support capabilities through AI, while also acting as a strategic consultant for the most intricate architectural challenges.

