About the job
AECOM is looking for an innovative and proactive Digital Solutions Business Analyst to enhance our capabilities in designing, building, and optimizing digital engineering products. In this pivotal role, you will collaborate with clients and interdisciplinary teams to gather requirements, analyze intricate business processes, and convert data into actionable strategies that foster efficiency and innovation. You will spearhead the development of system documentation, facilitate user testing, advocate for best practices in digital processes, and assist in the implementation of cutting-edge technologies such as advanced analytics, AI, and automation. If you possess exceptional communication skills, a knack for problem-solving, and a passion for crafting impactful digital solutions, we would be thrilled to hear from you.
Key Responsibilities:
· Engage closely with clients to gather requirements for digital engineering products, ensuring alignment with business goals and user expectations.
· Identify requirements across business units and pinpoint suboptimal system processes by analyzing real-time data using advanced analytics tools and methodologies.
· Act as a thought leader in technical business processes, creating innovative systems prototypes that enhance efficiency and productivity across various levels.
· Develop and execute detailed management plans for each project, emphasizing transparent communication with stakeholders, team members, and end-users.
· Conduct thorough quality assurance at every phase of systems development, ensuring compliance with industry standards and best practices.
· Define and refine user requirements for operational systems to maximize usability and enhance user experience.
· Perform comprehensive analyses of business processes and workflows to uncover improvement and automation opportunities.
· Collaborate with cross-functional teams to devise and implement groundbreaking digital solutions addressing complex business challenges.
· Maintain thorough documentation, including business requirements, functional specifications, and process flow diagrams.
· Organize workshops and meetings to collect insights, resolve conflicts, and foster consensus among diverse stakeholders.
· Conduct cost-benefit analyses for proposed digital solutions and present findings to senior management to inform decision-making.
· Stay updated on emerging technologies and industry trends, recommending applicable solutions to enhance business operations.
· Provide training and support to end-users on new systems and processes, ensuring smooth adoption and maximizing ROI.
· Monitor and assess key performance indicators (KPIs) to evaluate the success of implemented solutions and identify areas for continuous improvement.

