About the job
Ready to elevate your career?
Clara, recognized as the fastest-growing company in Latin America, has developed a premier solution that empowers businesses to streamline and oversee all their payment processes. Currently, we support over 20,000 dynamic enterprises in achieving operational agility and financial transparency through our locally issued corporate cards, bill payment services, financing options, and a robust B2B platform designed for scalability.
We are proud to be backed by some of the world's most successful investors, including top-tier regional VCs like Monashees, Kaszek, and Canary, as well as renowned global funds such as Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs, along with numerous angel investors and local family offices. We are on a mission to construct the financial infrastructure that powers high-performance organizations throughout the region. Join us if you are eager to thrive in a fast-paced environment that will accelerate your career and enable you to contribute significantly alongside a passionate and dedicated team spread across the Americas.
Your Role
We are seeking an experienced Head of Account Management to spearhead the strategy, execution, and growth of our customer lifecycle initiatives across Latin America. Reporting directly to the Country Manager, you will be pivotal in nurturing our most critical customer relationships and establishing the framework for scalable, world-class customer success operations.
In this role, you will:
- Lead and mentor a team of high-performing Customer Success Managers, cultivating a culture of accountability, ownership, and impact.
- Own and continuously enhance customer lifecycle analysis and management, pinpointing drop-off points and opportunities for increased engagement.
- Utilize data analysis to establish KPIs, monitor performance, and guide strategy and prioritization.
- Manage a portfolio of enterprise and mid-market accounts, ensuring consistent value delivery, retention, and growth.
- Devise and implement cross-sell and up-sell strategies to maximize account value.
- Oversee communication and adoption initiatives for product launches and changes impacting customer experience.
- Act as a senior voice of the customer within the organization, sharing insights with various teams to enhance customer satisfaction.

