About the job
Join Our Team as Head of Business Management
At m-kopa, we are on a mission to enhance digital and financial inclusion across our markets. We are seeking a dynamic Head of Business Management to be a pivotal part of our General Management Team in Uganda. This is an exciting opportunity to lead the charge in scaling our operations and driving transformative initiatives.
The Head of Business Management will act as a senior strategic partner to the General Manager and other departmental leaders, steering business transformation efforts across key functions. This role merges strategic vision with operational acumen, spearheading high-impact initiatives and cultivating new business lines and verticals.
Your Responsibilities
Strategic Business Support
- Collaborate closely with the General Manager on vital business initiatives and transformation projects.
- Manage essential local business relationships (e.g., MNOs, OEMs, Retention DFS), ensuring they drive revenue; assess partnership performance and troubleshoot operational challenges.
- Oversee marketing performance, aligning it with acquisition and retention goals, while ensuring brand consistency across all channels.
- Lead comprehensive business intelligence and analytics initiatives, developing dashboards and KPI frameworks.
- Promote data-driven decision-making through advanced analytics and predictive insights.
- Provide interim leadership during transitions or strategic adjustments.
Operational Excellence & Performance Optimization
- Work alongside department heads to devise and implement solutions for operational challenges and enhance performance.
- Direct pricing optimization strategies to improve revenue management and bolster business intelligence capabilities.

