About the job
About Aspora
At Aspora, we believe that individuals on the go deserve a banking experience that keeps pace with their needs. Since our inception in 2022, we have been dedicated to creating a borderless financial operating system that enhances the mobility and transparency of financial transactions for our users.
Supported by esteemed venture capital firms such as Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator, and Global Founders Capital, our diverse team of over 75 professionals spans across India, the UK, UAE, EU, and the US. We embody values of extreme ownership, radical candor, and a relentless focus on customer satisfaction.
We celebrate innovators who challenge the status quo, embrace rapid deployment, and transform regulatory complexity into streamlined solutions. If you are passionate about reshaping the future of global banking, we invite you to join us.
About the Role
As the Head of Customer Experience and Support, you will spearhead the comprehensive customer experience strategy at Aspora. Your role will encompass frontline support, quality assurance, training, tools development, and customer advocacy. This is not merely a support role; it is a strategic leadership position focused on building systems that facilitate growth without introducing friction or confusion for our customers.
You will lead a team of approximately 30 CX professionals and expand it into a robust, multi-tier, multi-channel global operation that functions seamlessly even during high-pressure situations such as outages, compliance issues, and regulatory challenges.
Your collaboration with Product, Engineering, Risk, Compliance, and Operations teams will ensure that customer experience is inherently integrated into Aspora’s systems, rather than being a reactive measure.
This position reports directly to senior leadership and requires close interaction with multiple departments to enhance the customer journey.

