About the job
At NiCE, we continuously push the boundaries of what is possible. Our ambition drives us to be game changers, and we play to win by setting the highest standards and exceeding them. If you share our passion, we invite you to explore an exceptional career opportunity that ignites your potential.
What does this role entail?
As the Director of Customer Success, you will lead a dedicated team responsible for delivering top-tier business and technical account management for NiCE’s clients. Your primary focus will be to build, mentor, and guide a hybrid team of Professional Services Managers and Individual Contributors. You will play a vital role in fostering long-term relationships with both new and existing customers by proactively addressing their needs, recommending product and service enhancements, and utilizing company resources to optimize client interactions with NiCE technology solutions.
How will you create an impact?
- Act as a senior leader within the Customer Success matrix organization, collaborating with Professional Services, Technical Support, and other customer-facing teams to drive positive customer outcomes.
- Partner with the Managing Director of Philippines Operations and other regional leaders to effectively manage a global team.
- Develop and implement retention strategies and renewal processes that achieve or surpass retention goals.
- Collaborate with the Sales division to formulate strategies and team objectives that enhance product penetration within the existing customer base.

