Qualifications
Qualifications for this role include a strong background in information technology service management, experience with service desk operations, and a proven track record of leading teams to deliver exceptional support services. Candidates should possess excellent communication skills, both written and verbal, and have the ability to foster a collaborative environment. A deep understanding of modern support practices and technologies is essential.
About the job
Stand Together is a dynamic philanthropic community dedicated to empowering America’s most innovative changemakers to address the fundamental issues facing our nation, from education and economic challenges to the restoration of broken communities and the healing of societal divisions. We equip our partners with invaluable resources such as funding, strategic insights, a collaborative network of peers, and a comprehensive playbook designed to implement transformative principles that positively impact lives and society.
We are currently seeking a Director of End User Services to spearhead the delivery of an exceptional employee technology experience by leading our Service Desk organization and technology service teams focused on workplace support. You will be responsible for defining the end-user services strategy and operational model, employing contemporary support methodologies to enhance service quality, boost first-contact resolution rates, minimize cycle times, and create a scalable, predictable support framework across our community.
In this role, you will oversee a multi-functional support organization that encompasses a Tiered Service Desk, Executive Deskside Support, IT Asset Management, and a team focused on Employee Lifecycle processes, as well as an associated service team responsible for AV Services and Microsoft Services. You will establish benchmarks for operational excellence, service automation, knowledge management maturity, and measurable outcomes, ensuring that end-user services remain reliable, secure, and financially responsible.
This position is primarily on-site in Arlington, VA, though hybrid candidates will be considered.
About Stand Together
At Stand Together, we believe in the power of community-driven solutions to solve America's most pressing challenges. Our philanthropic network empowers innovators to create lasting change across various sectors, including education, economic development, and social cohesion.