About the job
About Handshake
Handshake is a pioneering career network tailored for the AI economy. We are trusted by over 20 million knowledge workers, 1,600 educational institutions, and 1 million employers, including all Fortune 50 companies. Handshake enables career discovery, hiring, and skill enhancement for a diverse range of opportunities, from freelance AI training gigs to internships and full-time positions. Our unique value is driving exceptional growth; we anticipate tripling our ARR by 2025.
Why consider joining Handshake at this pivotal moment:
Influence the evolution of careers in the AI economy on a global scale, creating tangible impacts for friends, family, and peers.
Collaborate closely with elite AI labs, Fortune 500 partners, and leading educational institutions.
Become part of a team that includes leaders from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir.
Contribute to building a massive, rapidly growing business with billions in potential revenue.
About the Role
In the position of Director of Engagement Management at Handshake AI, you will oversee the Engagement function responsible for our most significant and strategic customers. You will lead a multi-tiered team of Engagement Managers and Individual Contributors and be accountable for revenue generation, customer adoption, and retention within a high-impact portfolio.
Acting as the General Manager for our AI customer portfolio, you will develop and execute strategies to acquire, expand, and retain customers, ensuring high standards of execution. You will engage directly with senior leaders at Handshake and C-level executives at client organizations in a fast-paced, high-visibility, and dynamic environment.
Your responsibilities will include:
Leading and expanding the Engagement Management team, which includes recruiting, managing, and mentoring Engagement Managers responsible for flagship Handshake AI accounts.
Defining the engagement strategy and operational framework, covering segmentation, customer interaction models, playbooks, and standards for collaboration with frontier labs and enterprise clients.
Ensuring high-quality execution of customer initiatives, from onboarding and implementation to production rollouts, expansions, and contract renewals.
Monitoring essential customer health and performance metrics, including Net Revenue Retention (NRR), churn rates, adoption statistics, deployment timelines, and executive satisfaction, using data-driven insights to inform decisions.
Collaborating with leadership to align strategies with overall business goals.

