About the job
Nerdy is seeking a forward-thinking Director of Software Engineering to spearhead our Consumer Acquisition engineering division. In this pivotal role, you will oversee the entire customer journey, from our marketing website and lead generation to telesales, e-commerce conversions, and seamless customer onboarding. You will lead diverse engineering teams across the United States, Canada, and LATAM, creating systems that generate millions in annual revenue for our consumer tutoring services.
Your Responsibilities:
Sales Agent Tools: Develop and maintain internal applications designed for telesales conversion, post-sale onboarding, call/SMS management, lead routing, and workload distribution, effectively supporting over 100 concurrent agents.
AI-Driven Sales Automation: Oversee Jamie, our AI voice agent, which qualifies leads and directs them to human agents, currently handling over 80% of outbound calls.
E-commerce & Self-Service: Design self-service purchasing experiences, checkout flows for quotes, and reactivation processes that minimize customer acquisition costs while broadening acquisition avenues.
Marketing & Lead Generation: Manage consumer-facing websites, content management systems, landing pages, lead capture forms, and optimize PPC/SEO strategies.
Communications & Operations: Direct email/SMS orchestration, call metrics analysis, AI-enabled scoring, business dashboards, alerts, and workforce management solutions.
About Nerdy:
Nerdy (NYSE: NRDY), the powerhouse behind Varsity Tutors, is redefining the learning landscape. Our Live + AI™ platform brilliantly integrates real-time human expertise with cutting-edge generative AI technologies, establishing a new standard for measurable academic impact on a global scale.
We attract visionary technologists and operators who excel in transforming ambiguous challenges into tangible solutions, rapidly iterating beyond market speeds, and leveraging every data point for competitive advantage. In today’s environment, exceptional employees can create tenfold leverage over the merely adequate. We empower those who strive for greatness.
Fortune favors the bold. Join us in shaping the future of education.
Our Competitive Edge:
AI-Driven Culture: Every team member, from the CEO to new hires, engages with generative AI to build and deploy innovative solutions.

