About the job
The Director of Information Technology for Public Safety is tasked with the strategic and tactical planning, technology evaluation, selection, implementation, delivery, and assessment of technology infrastructure systems and services for Public Safety. This role includes overseeing various Public Safety unit managers and directors, promoting agile and high-performing teams, and optimizing the use of technological, financial, and human resources within the department. This position encompasses both operational and strategic responsibilities, specifically supporting the Police Department, Department of Prisons, Public Safety PMO, and the Public Safety Legacy Systems group.
Key Responsibilities
- Strategic Planning & Budgeting:
- Develops comprehensive IT roadmaps for Public Safety that incorporate modern design principles and technologies to meet the agency's current and future needs.
- Collaborates with stakeholders in the Public Safety department to lead strategic planning initiatives aimed at enhancing operational efficiency through IT programs.
- Oversees the execution of Public Safety programs and ensures successful solution delivery.
- Provides guidance for all Public Safety IT initiatives, including requirements gathering, user-centered design, implementation, and evaluation.
- Participates in managing the operating and capital budgets for the Office of Innovation and Technology (OIT) within Public Safety.
- Leads the assessment of Public Safety solutions that align with both short-term and long-term objectives, developing business cases to support their selection.
- Suggests IT enhancements and investment opportunities to support the strategic goals and technology priorities of the City's Public Safety initiatives.
- Service Delivery & Optimization:
- Manages daily operations within their scope of responsibility.
- Ensures the IT infrastructure ecosystem maintains high availability and reliability.
- Identifies and implements industry standards, legislative requirements, City policies, OIT procedures, and best practices for technology management and support across the department.
- Regularly evaluates and improves departmental processes, services, and systems.
- Establishes key metrics and service level agreements (SLAs) for Public Safety IT services.
- Oversees and manages Public Safety vendors, ensuring accountability to service level agreements and deliverables, while also managing contract renewals.
- Management & Leadership:
- Fosters a diverse, equitable, and inclusive culture that promotes the success of employees from various backgrounds.
- Provides training, coaching, and mentorship to team members under their supervision.
- Builds collaborative relationships with key stakeholders across the City and State, actively engaging in partnerships to advance Public Safety initiatives.