About the job
Join our dynamic team at Teleport Careers as the Director of Operations for China. This pivotal role involves overseeing the entire operational process while ensuring excellence in service delivery. You will lead a skilled team, optimizing logistics and enhancing customer satisfaction through effective solutions and strategic partnerships.
Key Responsibilities
1. Comprehensive Operations Management & Optimization:
- Oversee contract KPI performance and manage financial penalties arising from service failures.
- Develop, refine, and implement Standard Operating Procedures (SOPs) across all operational segments, including pickup, customs clearance, transportation, and delivery.
- Work in collaboration with airlines to optimize flight capacity and improve load factors.
- Conduct systematic analysis of operational data to identify inefficiencies and implement process improvements for enhanced performance.
2. Solution Assessment & Validation:
- Engage in crafting customized logistics solutions for key clients, ensuring execution feasibility and reliability.
- Facilitate the achievement of KPIs during the service delivery phases of implemented solutions.
3. Leadership & Team Development:
- Inspire and guide an operations team to foster high performance and collaboration.
- Establish clear roles and objectives, conduct performance reviews, and provide skill development opportunities.
4. Customer Support & Issue Resolution:
- Serve as the primary escalation point for major operational issues and customer complaints, developing swift resolution strategies.
- Monitor operational performance to minimize client penalties and enhance satisfaction.
- Collaborate with Sales and Customer Success teams to understand client needs and ensure service delivery meets expectations.
5. Supplier & Partner Relations:
- Manage supplier selection, negotiation, and performance evaluation across various logistics partners.
- Implement a supplier performance evaluation system to ensure quality and competitiveness in service delivery.
6. Cost & Quality Control:
- Oversee operational costs, including trucking, handling, and warehousing, ensuring cost-effectiveness and quality assurance.

