About the job
About Valatam
At Valatam, we pride ourselves on connecting bilingual professionals from Latin America with prestigious global clients. Our commitment to excellence has earned us the recognition of being a Great Place to Work for the 2025-2026 period, underscoring our belief that exceptional work is driven by exceptional people.
Role Overview
The Director of Operations will play a pivotal role in managing the daily operations of our luxury vacation rentals. This senior leadership position encompasses the oversight of both the Property Caretaking and Guest Support departments, ensuring that operational excellence is maintained across staffing, property readiness, vendor coordination, and the overall guest experience.
The ideal candidate is a seasoned hospitality operations leader, adept at creating scalable systems, recruiting top talent who align with our culture, and upholding the highest service standards.
Key Responsibilities
- Manage daily operations for property Caretaking & Maintenance.
- Enhance the Guest Support / Customer Experience.
- Act as the main escalation point for operational issues.
- Ensure properties consistently meet 5-star readiness for guests.
- Recruit, interview, and onboard team members that embody our company culture.
- Lead department managers, coordinators, and field teams effectively.
- Oversee coordination with vendors and service providers.
- Establish quality assurance protocols and documentation standards.
- Analyze guest satisfaction metrics and response times to improve service.
- Track KPIs related to property readiness, staffing, and service quality.
Qualifications
- 4 - 8 years of experience in operations leadership, preferably within hospitality.
- Standard work schedule is Monday–Friday; flexibility required, including evenings, weekends, and holidays as needed.
- Demonstrated strong leadership presence.
- High level of accountability and commitment to results.
- Systems-oriented thinker with a focus on operational excellence.
- Proficient in recruitment and talent development.
- Ability to make calm, informed decisions under pressure.
- Proven ability to foster a positive workplace culture.
Benefits
Core Values
Our core values define our culture at Valatam: ACTION (get things done), CARE (assist others and uphold standards), OUTSTANDING (strive for excellence), DEPENDABLE (honor commitments), and ENERGY (bring positivity daily). You will thrive here if these values resonate with you.
What We Offer
- Starting hourly rate of USD $10 (approximately $1800/month; final rate based on experience).
- Annual pay increments.
- Discretionary client bonuses (80% of clients provide year-end bonuses).
- 7 U.S. federal holidays + 4 paid PTO days.
- Monthly medical insurance stipend after induction.
- Birthday/Anniversary bonuses + Gym/Wellness allowance.

