About the job
At NICE, we embrace challenges and strive to exceed limits. We are driven by ambition, innovation, and a commitment to success. If you're passionate about making an impact and ready for a rewarding career, we invite you to join us.
Role Overview
The Director of Partner Success - Reseller will lead a dynamic team of Partner Success Managers and Implementation Engineers. This pivotal role focuses on ensuring strategic alignment, delivering exceptional partner experiences, and driving value for our resale partners throughout the region. You will serve as a key link between internal teams and regional leadership, fostering operational excellence within our partner ecosystem.
Key Responsibilities
- Lead, mentor, and develop a high-performing team of Partner Success Managers and Engineers.
- Set team goals and performance metrics that align with organizational objectives.
- Promote a culture of accountability, collaboration, and continuous improvement.
Strategic Partner Management
- Oversee and guide major partner relationships within the resale channel.
- Align partner success plans with business goals to ensure long-term growth and retention.
- Facilitate support and resources for partners by addressing challenges and removing obstacles.
Executive Relationship Building
- Strengthen and maintain senior-level relationships with key resell partners.
- Provide strategic updates and actionable insights to executives, ensuring clarity and alignment.

