About the job
At Bozzuto, our team embodies a strong dedication to positively impacting the lives of those around us. Each day, we bring this commitment to life by designing, constructing, managing, and maintaining unique residences. Our collective expertise—whether it stems from the talent within our communities or our property operations teams—allows us to create extraordinary experiences for our clients, residents, and team members.
We are passionate about delivering exceptional experiences to everyone we serve, including each other. This shared mission inspires us to excel in every role and cultivates a warm, inclusive workplace where teamwork flourishes. Driven by our core values of concern, creativity, passion, and the pursuit of excellence, we strive to reach new heights, unlock our full potential, and achieve the extraordinary.
Key Responsibilities:
As the Director of Resident Experience Services, you will be the first point of contact for prospects and residents, taking pride in making stellar first impressions and nurturing lasting relationships. Your innate ability to engage in conversation and create a welcoming atmosphere will enable you to thrive in this role. Personalizing each interaction is key, and you will relish the challenge of remembering the names and preferences of all your residents, including their furry companions. This position requires a schedule of 1 PM to 9 PM, Wednesday through Sunday.
Your main responsibilities will include:
- Leading by example and embodying the standards and behaviors aligned with our core values.
- Coaching, mentoring, and training team members within the resident services team and the Bozzuto culture.
- Converting leads into community tours by following up with prospects and providing informative insights about the community and neighborhood.
- Supporting occupancy goals by coordinating community tours with the leasing team.
- Addressing resident and prospect inquiries promptly and with care.
- Planning and executing engaging events and activities that cultivate a sense of community among residents.
- Building brand loyalty and achieving resident retention by ensuring a consistently positive experience and well-maintained community.
- Generating awareness and excitement through social media outreach.
- Encouraging satisfied residents to share their experiences through reviews on social media platforms.

