About the job
As the Director of Strategic Accounts, you will be at the forefront of fostering new business relationships while providing top-tier support to our valued clients. This role is pivotal in representing client needs and goals within our organization, ensuring that project completion aligns with client expectations and satisfaction. You will take the lead in cultivating relationships with both prospective and existing clients to drive new and repeat business opportunities.
The ideal candidate will showcase robust account management skills, exceptional problem-solving abilities, and the capacity to design and implement innovative technical solutions. Your ability to forge strong relationships with clients and internal teams across various geographies will be crucial to your success.
Key Responsibilities:
Conduct thorough research to identify prospective clients via diverse methods such as online research, trade shows, referrals, and professional directories.
Lead specific segments of complex localization projects, ensuring seamless execution.
Assist in the creation and management of project plans and budgets.
Manage all client communications, understanding their goals and project requirements.
Articulate client goals and project requirements internally to align team efforts with client interests.
Collaborate closely with project management teams to monitor project status, identifying potential challenges and opportunities.
Coordinate with various departments to ensure efficient workflow and project delivery.
Keep clients informed of project developments and maintain open lines of communication to address any concerns.
Strengthen and expand relationships with current accounts while working on new business development initiatives.
Develop a thorough understanding of the company's offerings and effectively communicate these to clients.
Generate a variety of documentation including reports, memos, and manuals to capture activities and project status.

