About the job
Join one of America's leading insurance firms! Established in 1848, National Life Group is committed to upholding our promises, offering families stability through life's challenges. Our rich history reflects our dedication to providing peace of mind for families as they navigate their futures.
Our mission transcends the insurance and annuity products we provide. We aim to positively impact the world through charitable grants, paid volunteer time for employees, sustainable workplace practices, and events supporting local nonprofits.
We cultivate a collaborative atmosphere that encourages professional growth, embodying our core values: Do good. Be good. Make good.
Please note that we do not offer visa sponsorship for this position.
Role Summary
In the Inbound Payment Center, our team members utilize various systems to manage client premium payments and refunds. Representatives are responsible for updating banking information, processing payments and refunds, and communicating changes effectively. Strong communication skills (phone, email, and mail) and proficiency in 10-key numeric typing are essential.
Typical weekly responsibilities include processing payments through Mainframe systems (Traditional Life Insurance and Vantage), OnBase, and banking websites. Representatives will investigate issues, identify errors, implement corrective actions, and relay findings to agents, clients, and internal teams.
This role collaborates closely with various departments such as Call Center, Document Management, New Business, Underwriting, and more.
Successful candidates will exhibit a strong work ethic, the ability to work independently in a fast-paced environment, and a high level of accuracy.
This position currently follows an onsite schedule, requiring presence in the office four (4) days a week on core days (Monday to Thursday). Schedules are subject to change with prior notice.
Essential Duties and Responsibilities

