About the job
About Docketly:
Docketly, a subsidiary of ABC Legal Services, is an innovative company based in Longmont, Colorado. We specialize in the creditor’s rights sector, providing a seamless experience for hiring stand-in attorneys quickly and securely. Our unique approach integrates proprietary software with a vast network of attorneys across the nation, transforming the landscape of legal services.
Job Overview:
We are on the lookout for a meticulous and highly organized Dispatcher Coordinator to oversee the management of high-volume court hearing coverage through effective dispatching and real-time coordination. This pivotal role emphasizes logistics, scheduling, and ensuring uninterrupted attorney coverage, while also fostering client communication and driving service expansion. The successful candidate will excel in a dynamic, KPI-driven environment, showcasing superior prioritization, problem-solving, and execution skills. This position is full-time and fully remote, based in Arkansas.
Key Responsibilities:
Dispatching & Hearing Coverage (Primary Focus)
- Coordinate and dispatch attorneys to cover numerous daily court hearings.
- Manage real-time scheduling adjustments, cancellations, and urgent coverage needs.
- Confirm assignments and ensure all hearings are adequately staffed and accurately recorded.
- Monitor coverage pipelines to proactively resolve conflicts or shortages.
- Maintain consistent communication with attorneys to ensure timely attendance and task completion.
Operations & Coordination
- Ensure accurate scheduling data is maintained across dispatching and CRM systems.
- Track coverage metrics, completion rates, and service quality.
- Collaborate with internal teams (recruiting, operations, client success) for seamless execution.
- Identify process inefficiencies and recommend improvements to dispatch workflows.
Client Communication & Support
- Act as a primary contact for clients regarding updates on hearing coverage.
- Conduct follow-ups as necessary to confirm details or address service needs.
- Support client retention initiatives by providing exceptional service.

