About the job
Join Rentokil PCI, the premier pest control service provider in India. Established in 2017, Rentokil PCI is a dynamic collaboration between Pest Control India and Rentokil, recognized globally for its leadership in pest control solutions. With operations across 300 locations, we are committed to elevating customer service standards.
As a Divisional Manager, you will oversee the Sales, Operations, and Profit & Loss for your designated divisions, which encompass various branches and base offices. Your role will involve working closely with a diverse team and external partners to ensure operational excellence.
Key Responsibilities:
- Drive implementation of organizational goals within the division.
- Strategize to meet revenue targets for various segments as outlined in the annual operating plan.
- Support branches in achieving profitable growth and expanding RPCI services in your region.
- Ensure adherence to financial objectives, including credit policies and profitability metrics.
- Conduct regular performance reviews of branches, initiating improvements as needed.
- Maintain smooth operations in compliance with standard operating procedures (SOPs).
- Report on business performance through monthly and quarterly analyses.
- Analyze competitor activities and market trends to inform sales strategies.
- Collaborate with Marketing, OPEX, and Procurement to align with company objectives.
- Engage in customer meetings and oversee promotional initiatives.
- Foster customer relationships by visiting key clients and ensuring their needs are met.
- Ensure compliance with company policies during branch visits and address any operational issues.
- Respond to customer complaints promptly and monitor service quality across the region.
- Accountable for customer satisfaction and retention.
- Ensure timely service delivery across all branches, minimizing backlog and facilitating renewals.
- Guarantee SCP devices are operational in all branches for service delivery.
- Regularly review operations KPIs with Branch Managers to drive performance.

