About the job
Join Mercier Consultancy as a Dutch Inbound Sales Specialist in Sofia, Bulgaria, where we offer a hybrid working model that combines the flexibility of remote work with the collaborative benefits of in-office interactions. In this pivotal role, you will engage with Dutch-speaking clients, responding to their inquiries while showcasing our innovative products and services.
Your mission is to transform inquiries into successful sales by understanding customer needs, providing insightful answers, and guiding clients seamlessly through their purchasing journey. Your fluency in Dutch will help you forge genuine connections with clients, ensuring they receive personalized support that directly contributes to our company’s growth.
Key Responsibilities
- Handle incoming sales inquiries from Dutch-speaking clients via various communication channels including phone, email, and chat.
- Assess customer needs and suggest appropriate products or services that meet their requirements.
- Effectively convert leads into sales through skilled communication and negotiation techniques.
- Document all client interactions and maintain precise records in our CRM system.
- Work closely with marketing and product teams to stay informed about the latest offerings and promotions.
- Follow up with leads to ensure satisfaction and foster repeat business.
- Analyze sales data to provide insights for refining sales strategies.

