About the job
Are you eager to contribute to a dynamic and expanding organization? Join us as a Duty Management Intern at Sapphire House Antwerp!
About Odyssey Hotel Group
As the most ambitious hotel operator in Europe, Odyssey Hotel Group is proud to be the driving force behind numerous renowned hospitality brands. We collaborate with industry giants like Marriott, IHG, and Accor to create remarkable properties under diverse brands, including Holiday Inn Express and Marriott's Autograph Collection.
About Sapphire House Antwerp
Sapphire House Antwerp is an exquisite member of the Autograph Collection, showcasing meticulous craftsmanship and a vision for design and hospitality. Our hotel features 139 uniquely styled rooms and suites, artfully combining authentic details and bespoke design elements to deliver an unparalleled experience of comfort and luxury. Our on-site restaurant, Sapphire Bistro, is dedicated to serving delightful meals around the clock, providing breakfast, brunch, lunch, and dinner in a uniquely inviting bistro atmosphere.
Your Role
As a Duty Management Intern, you will closely engage with our guests, ensuring a warm welcome and providing assistance with inquiries, especially for VIPs and long-stay guests in the hotel lobby. We seek individuals who are approachable and dedicated to ensuring our guests' needs are prioritized and met with excellence.
Your Key Responsibilities
- Ensure a positive first impression for all guests upon arrival.
- Address the needs of our (VIP) guests proactively throughout their stay.
- Welcome guests with friendliness and professionalism, recognizing Marriott Bonvoy members and returning patrons.
- Handle guest requests and issues that may require follow-up or special attention.
- Implement service recovery measures to resolve guest complaints effectively.
- Support the Front Desk team during peak times.
- Adhere to hotel safety protocols and report any incidents or suspicious activity immediately.
- Conduct regular inspections of public areas to ensure cleanliness and safety.
- Perform various administrative tasks as assigned.
- Execute Fire, Life, Safety (FLS) responsibilities as needed.

