About the job
Join Our Team as a Multi-Site Hospital Operations Manager
At Burns Veterinary Group in the Detroit Metro area, Michigan, we are on the lookout for a passionate and driven leader to oversee operations at three of our veterinary hospitals.
Are you an enterprising team leader with a knack for building cohesive teams and fostering operational excellence? This position is perfect for individuals who thrive in a dynamic environment and enjoy collaborating with medical professionals to enhance client service and ensure top-tier patient care.
Veterinary experience is beneficial, but we also encourage applicants from human healthcare, retail, hospitality, or other service industries. We seek a leader who takes pride in enhancing operational performance, is decisive, and enjoys developing strong teams that contribute to the success of our hospitals.
Key Responsibilities:
- Lead daily operations at multiple hospital locations, assuring efficient workflows and outstanding client service while maintaining high standards of patient care.
- Manage financial performance, including profit and loss statements, labor management, cost control, and inventory expenses.
- Collaborate with regional leadership to analyze metrics, identify trends, and anticipate operational needs.
- Oversee scheduling and payroll, optimizing labor, workflow demands, and operational efficiency.
- Drive operational enhancements through improved workflows, new system implementation, and change initiatives.
- Cultivate a positive, collaborative hospital culture focused on teamwork and accountability.
- Ensure compliance with necessary licensing for DVM staff and manage credential tracking.
- Provide mentorship, feedback, and performance support to team members.
Ideal Candidate:
- A results-oriented operational leader who enjoys team building and process refinement.
- A professional who finds fulfillment in contributing to hospital success.
- Someone who balances financial performance with team development.
- A candidate with a keen focus on patient care and client experience.
Successful Candidates Will Demonstrate:
- A blend of leadership skills and business insight.
- The ability to collaborate effectively with veterinarians and hospital teams.
- A proactive, solution-oriented mindset.
- Comfort in managing multiple priorities across various locations.
- A dedication to fostering a positive and supportive team culture.

