About the job
- Act as the primary point of contact for external data-trading partners, ensuring the development, maintenance, and support of file specifications and integrations.
- Configure, modify, test, and sustain EDI maps, file processes, and system interfaces to meet evolving business needs.
- Conduct thorough analysis of business workflows, translating requirements into precise technical design specifications.
- Diagnose file failures, data discrepancies, and integration issues linked to uploads and system workflows.
- Oversee testing, implementations, and upgrades for both new and existing clients to ensure seamless integration.
- Facilitate the onboarding process and maintain file-based integrations for optimal performance.
- Uphold compliance with data handling, reporting standards, and accuracy metrics.
- Identify opportunities to enhance performance, reliability, and automation within file transfer processes.
- Collaborate with internal operations, engineering, and client-facing teams to deliver tailored, client-centric solutions.
- Key areas of focus will include:
FMLA / Absence Management
- Configure new employer accounts and establish file feeds.
- Manage ongoing file processing and resolve any issues that arise.
WEX Integrations
- Onboard new clients and ensure accurate approval and processing of file feeds.
- Conduct regular system and file maintenance to ensure reliability.
File Operations
- Oversee manual uploads of eligibility, contribution, and demographic files.
- Monitor recurring file processes and swiftly address exceptions.

