About the job
As the Instituut voor Beveiligingsopleidingen (IBO), we are proud to train approximately 200 students annually in the recognized MBO-2 program for security professionals. Our students effectively balance their studies with work commitments at Workrate.
As a recognized educational institution, we meet the rigorous standards set by the education inspection, which includes:
Accurate student administration,
Up-to-date records in DUO,
High pass rates,
Continuous quality assurance.
You will play a vital role in achieving these standards.
Your Role
As the IBO Support Officer, you will be the cornerstone of our educational program. Your ability to manage multiple tasks seamlessly while maintaining composure under pressure will be crucial.
You will serve as the primary contact for students, addressing their inquiries regarding their education and career paths. You thrive on engaging with young individuals and take pleasure in witnessing their growth, even if it sometimes requires repetition or candid discussions.
Your Responsibilities
Support and guide students throughout their educational journey.
Communicate effectively with students and managers regarding study progress, examinations, and scheduling.
Maintain accurate student administration records.
Ensure up-to-date registration in DUO and manage the certification process.
Switch effortlessly between various tasks and stakeholders.
Conduct both informal and formal conversations with external educational institutions.
Anticipate needs and connect the dots: “What should I arrange or who should I involve if this occurs?”
Handle challenging situations, such as addressing students who fail to meet commitments.
Moreover, you will actively contribute to enhancing IBO processes. At Workrate, we believe in consistent improvement every day.
Do you enjoy presenting and leading groups? You'll have the opportunity to do so with us.