About the job
```Job Overview:```
We are on the lookout for a highly skilled and experienced Electrical Service Manager to become a vital part of our dynamic team at Cogent Analytics. In this role, you will be entrusted with the overall management of daily service operations, including supervising technicians, optimizing profitability, and ensuring a superior customer experience. Your deep understanding of industrial and commercial electrical systems will be crucial in maintaining the safety and efficient functionality of our electrical projects.
```Duties:```
- Oversee daily operations of the Service Division, encompassing service calls, small-scale projects, and maintenance tasks.
- Organize and assign service technicians effectively to enhance productivity and response times.
- Assess and authorize service estimates, time & materials work, and pricing strategies.
- Take ownership of service revenue, gross margins, labor efficiency, and overall performance metrics.
- Lead, mentor, and hold service technicians accountable for adhering to safety, quality, and productivity benchmarks.
- Ensure all job documentation is accurate, invoicing is timely, and job closeouts are completed efficiently.
- Foster strong relationships with repeat customers, property managers, and general contractors.
- Implement safety policies and guarantee compliance with OSHA and NEC standards.
- Monitor and report key service performance indicators to company leadership.
```Qualifications:```
- A minimum of 7 years of experience in commercial electrical work.
- Proven track record managing service technicians or field teams.
- Extensive knowledge of commercial electrical systems and troubleshooting methods.
- Demonstrated ability to manage labor resources, schedules, and job profitability.
- Exceptional communication, organizational, and leadership skills.
- Valid driver's license with a clean driving history.
- Familiarity with the National Electrical Code (NEC).
```Preferred Qualifications:```
- Possession of a Journeyman or Master Electrician license.
- Experience in managing or expanding a service department.
- Proficient in service management or dispatch software.