About the job
About Blackbird Health
Blackbird Health, founded and operated by clinicians, is committed to assembling a dedicated team to provide the highest quality care for children. Our services encompass both virtual and in-person mental health support across Pennsylvania, Virginia, and New Jersey, with plans for expansion into additional markets by 2026.
We adopt a holistic approach to children's mental health, examining the interconnectedness of the brain, body, and behavior to address underlying challenges rather than merely treating symptoms. Every role within our organization is vital, and you will be joining a collaborative, innovative team that is redefining pediatric mental health care. If you are driven by a passion for assisting children and families while advancing your career, Blackbird offers the opportunity to make a significant impact.
Become part of our mission to transform mental health care for children!
Position Summary
As an Engagement Specialist at Blackbird Health, you will play a crucial role in our integrated care team. This position transcends administrative duties; you will be the initial point of contact for families, establishing a trusting and supportive relationship that facilitates their care journey. Your contributions will enable our clinical team to provide exceptional mental health services.
What makes you unique:
- A Connector: You possess a genuine passion for helping others and excel at building rapport with families from diverse backgrounds.
- A Critical Thinker: You are a natural problem-solver capable of managing multiple tasks while proactively identifying potential challenges.
- Detail-Oriented: Your organizational skills and meticulous attention to detail enhance administrative tasks, including data entry and document management.
- Experienced: You bring 1-3 years of experience in a customer or patient-facing role, preferably in healthcare or a dynamic professional environment. Experience in behavioral health is a plus, and proficiency with electronic health records (EHR) and patient engagement platforms is essential.
Your Impact:
- Build Trusting Relationships: Serve as the friendly voice of Blackbird, engaging with new families to comprehend their needs and guiding them through the intake process. You will be their primary contact for inquiries, laying the groundwork for a positive care experience.

