About the job
About Agero:
At Agero, we're redefining the vehicle ownership experience. Our mission is to enhance the relationship between clients and their customers through innovative people and data-driven technology. As a leading B2B provider of digital driver assistance services, we are transforming traditional processes into efficient, digital, and connected solutions. Our offerings include a state-of-the-art dispatch management platform powered by Swoop, comprehensive accident management services, and a growing ecosystem of consumer support. Partnering with top automobile manufacturers and insurance carriers, Agero oversees 150 million vehicle coverage points and responds to approximately 12 million service events annually. Headquartered in Medford, MA, and part of The Cross Country Group, we operate across North America. To learn more, visit https://www.agero.com/.
Note: For our technical roles, we prefer to start in person! You may need to travel to Medford for onboarding, but we will manage all travel arrangements and expenses for you.
Role Description and Mission:
The Engineering Manager for Data Science and Machine Learning is a pivotal leadership position responsible for overseeing a talented team of Data Scientists, ML Engineers, and Software Engineers dedicated to architecting, building, and operating our next-generation Dispatch Optimization platform. This role requires extensive expertise in Data Science, Machine Learning, Operations Research, and scalable cloud-native service development.
You will champion scientific rigor and engineering excellence to convert model outputs into real-time, impactful dispatch decisions that enhance cost efficiency and service quality.

