About the job
Why Join Harvey?
At Harvey, we are revolutionizing the landscape of legal and professional services through comprehensive transformation rather than mere incremental changes. By leveraging cutting-edge agentic AI and a robust enterprise platform, along with profound domain expertise, we are redefining the execution of critical knowledge work for generations.
This is a unique opportunity to contribute to the creation of a pioneering company at a pivotal moment. With over 1000 clients across 58 countries, a strong product-market synergy, and exceptional support from renowned investors, we are rapidly scaling and carving a new niche in real-time. The challenges are ambitious, the expectations are high, and the potential for personal, professional, and financial growth is unparalleled.
Our team comprises sharp, driven individuals who are genuinely passionate about our mission. We operate with agility and intensity, taking full ownership of the challenges we face, from initial ideation to long-term results. We maintain close relationships with our customers—from executives to engineers—collaborating to address real issues with urgency and care. If you thrive in dynamic environments, strive for excellence, and are eager to shape the future of work alongside like-minded professionals, we encourage you to join us in our journey at Harvey.
The future of professional services is being crafted today at Harvey—and we are just getting started.
Role Overview
As an Enterprise Customer Success Manager at Harvey, you will be the key to unlocking value for our customers, guiding them in shaping the future of legal operations within leading enterprises and prestigious law firms. You will serve as a trusted advisor, facilitating the integration of AI into the daily practices of legal professionals. Your role will encompass identifying use cases for Harvey, driving transformative changes within legal practices, and deeply embedding Harvey's solutions into client business processes to foster enduring relationships. You will collaborate closely with Account Executives to renew and grow Harvey’s strategic partnerships.
Key Responsibilities
Onboarding: Seamlessly integrate Harvey into customer workflows, providing data-driven best practices to administrators and ensuring the optimal utilization of our AI solutions.
Training & Enablement: Advocate for the advantages of Harvey, meeting with end users to position our solutions as essential for strategic legal operations.
Relationship Management: Serve as the primary contact within complex organizations, cultivating internal champions, engaging C-suite buyers, and nurturing loyal advocates for Harvey.
Success Metrics: Collaborate with clients to establish benchmarks for adoption rates, measurable value, and positive outcomes.

