About the job
About Us:
At Seesaw, we are a beloved platform trusted by over 25 million educators, students, and families globally. As the premier elementary learning experience platform, we offer an exceptional suite of award-winning tools, resources, and curriculum designed for teachers to facilitate joyful and inclusive instruction. Our interactive lessons, digital portfolios, and two-way communication features ensure that all stakeholders remain engaged in the learning process, providing continuous visibility into students' educational journeys.
Our Mission:
Seesaw aims to deliver joyful and interconnected learning experiences for every elementary student, building a strong foundation for lifelong success.
Your Team:
As an Enterprise Customer Success Manager (CSM) at Seesaw, you will work directly with our customers to enhance value for educators in a hands-on manner. You will also collaborate closely with cross-functional teams, including sales, support, product and engineering, content, and finance, to address issues, identify trends, and foster growth.
Your Role:
In this position, you will manage post-sales relationships with our largest district partnerships, ensuring that Seesaw is utilized to its fullest potential and that we continuously deliver on our value proposition. Your role will also involve renewing the learning loop success with Seesaw, while understanding the intricacies of serving and selling within the K-12 education sector.
Your Responsibilities:
- Oversee a portfolio of our major district partnerships.
- Lead the renewal and expansion processes for your accounts.
- Conduct consultative meetings with key district stakeholders, leveraging data to drive discussions.
- Formulate account strategies to identify potential expansion opportunities and mitigate cancellation risks.
Your Requirements:
- Demonstrated experience managing the complete customer lifecycle, from onboarding to renewal and expansion.
- A minimum of 3 years of proven success in a quota-carrying, customer-facing role.
- Preferred background in educational technology or a comparable combination of education and relevant professional experience in the Northeast.
- Ability to adapt and effectively manage change while maintaining high performance in a dynamic environment.

