About the job
At NielsenIQ, our Customer Success team puts customers at the forefront of our mission. We are dedicated to delivering a seamless customer experience across various markets by aligning our operations, enhancing engagement, and driving analytical excellence. Our goal is to provide clients with a modernized and enjoyable service that emphasizes efficiency and effectiveness.
As part of the Analytics & Insights team, you will play a vital role in delivering retail measurement insights and analyses to our FMCG & T&D clients across Egypt, Jordan, and Lebanon.
Key Responsibilities:
- Service Management:
- Deliver timely value analysis in accordance with strategic business priorities defined in the Account Plan for clients in Egypt, Jordan, and Lebanon.
- Assist in developing thought leadership materials.
- Support the account team in crafting materials for engaging potential clients.
- Provide performance and business issue analysis to Retailer clients, especially in the specified regions.
- Cultivate extensive knowledge of NielsenIQ RMS solutions to provide significant value to clients.
- Collaborate with various teams to enhance customer experience.
- Efficiency / Standardization / Transformation:
- Utilize the NIQ Discover/Newron platform for presentations, integrating guided analytics to promote self-service among clients.
- Document all deliverables committed to with clients.
- Ensure transparency in communications and commitments, employing it as a negotiation and service management tool.
- Uphold the agreed service model with clients.
- Promote Self-Service for Customers:
- Advocate for the use of NIQ Service Suite & NIQ Discover for data extraction, reporting, and resolving business issues through guided analytics.
- Encourage the utilization of NIQ Tools and systems for quality control, special customer needs, and available knowledge at NielsenIQ.
- Schedule training sessions with clients to ensure effective use of these tools.
- Self-Development:
- Adhere to the internal training and certification processes established by the company (onboarding and NielsenIQ academy).
- Integrate the service code and best practices into daily operations.

