About the job
Join the prestigious Fairmont Southampton as our Executive Housekeeper, where luxury hospitality meets operational excellence. Reporting directly to the Executive Assistant Manager of Rooms & Recreation, you will spearhead the strategic direction and overall management of the Housekeeping and Laundry Departments. Your leadership will ensure that every guest room, suite, public area, corridor, and back-of-house section reflects the highest standards of cleanliness and presentation, contributing to an unforgettable guest experience.
Key Responsibilities:
Housekeeping Operations & Service Excellence:
- Supervise daily cleaning and upkeep of guest accommodations, public spaces, corridors, offices, and all laundry operations.
- Maintain and elevate cleanliness standards to align with Fairmont’s luxury brand expectations.
- Establish and enforce comprehensive cleaning protocols, hygiene standards, and quality control measures.
- Perform regular inspections to uphold excellence in all areas and laundry services.
Leadership and Team Management:
- Guide, mentor, and train the housekeeping team, including supervisors and staff members.
- Manage workforce planning, recruitment, scheduling, onboarding, and performance evaluations.
- Promote a collaborative and professional work culture that values teamwork and accountability.
- Introduce ongoing training to enhance skills and ensure service consistency and safety.
Financial and Resource Management:
- Oversee the departmental budget, focusing on labor management, cost control, and procurement of supplies.
- Keep an accurate inventory of linens, cleaning supplies, and laundry consumables.
- Streamline operational efficiency while adhering to Accor’s quality standards.
- Identify opportunities for cost reductions and sustainability improvements in housekeeping and laundry practices.
Guest Experience and Service Recovery:
- Address guest concerns promptly and professionally, ensuring effective service recovery.
- Ensure all guest-related laundry requests are fulfilled with precision and care.

