About the job
Job Title: Service Plumbing Technician
Reports To: Plumbing Team Lead
Department: Plumbing
Summary: At Quality Plumbing, Inc., a family-owned and operated business located in North Kansas City, we strive to be the most reliable and trusted plumbing and mechanical service provider in the Kansas City area. Our commitment to exceptional customer service and our extensive experience in both residential and commercial plumbing are what set us apart. We take pride in fostering a team of professionals who embody our core values of professionalism, integrity, and empathy. The ideal candidate will not only demonstrate consistent quality in their work but will also contribute to a family-like atmosphere within the team while showing unwavering dedication to our clients and colleagues.
We are seeking a skilled Service Plumbing Technician to join our dedicated team. The successful candidate will have a strong background in installing, repairing, and maintaining plumbing systems across residential, commercial, and industrial environments. Your primary responsibility will be to ensure that all plumbing systems operate efficiently and comply with safety and building codes.
Essential Duties and Responsibilities include, but are not limited to, the following:
- Install, maintain, and repair plumbing fixtures, pipes, and appliances while adhering to industry standards.
- Communicate effectively with customers, clearly explaining plumbing issues, proposed solutions, and the steps involved in the work.
- Deliver outstanding customer service by being responsive, courteous, and attentive to client needs, fostering long-term relationships.
- Respond promptly to emergency plumbing calls, assess situations effectively, and implement solutions to minimize damage.
- Approach each customer interaction with empathy, actively listening to their concerns and providing reassurance during stressful plumbing emergencies.
- Prepare accurate and detailed estimates for plumbing services and materials, ensuring transparency and clarity in pricing.
- Analyze plumbing challenges to develop quick and effective solutions, demonstrating flexibility and creativity in problem-solving.
- Collaborate with other tradespeople to ensure seamless plumbing installations and repairs on construction and renovation projects.
- Stay informed about plumbing codes and regulations to ensure all work is compliant with safety and quality standards.
- Maintain detailed records of work performed, materials used, and customer interactions to facilitate smooth operations and future service requests.
Qualifications:
To succeed in this role, candidates must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

