About the job
About Rentokil PCI
As the foremost pest control service provider in India, Rentokil PCI, a distinguished brand under Rentokil Initial, was established in 2017 through a strategic joint venture with Pest Control India, recognized as the nation's leading pest control company. Our mission is to redefine customer service standards, supported by our extensive operations across 300 locations in India.
About the Role:
The Field Operations Executive (OE/Sr. OE) will take ownership of designated service areas within the branch, overseeing all operational activities as outlined in the job responsibilities. The role includes ensuring the availability of skilled technicians for service execution, focusing on residential, small accounts, and SMEs.
Job Responsibilities:
A. Core Operations
● Ensure that qualified technicians are always available, adhering to Technical Training Guidelines.
● Mentor and coach assigned technicians to enhance service quality and foster customer retention in their designated areas, in line with Technical Training Guidelines and service SOPs.
● Ensure that recommended preparations, materials, and service tools are available and in working condition for technicians, as per service SOPs.
● Conduct daily stand-up meetings to communicate safety protocols and specific instructions to technicians for job execution based on sales team directives.
● Oversee effective utilization of SCP devices, troubleshooting issues, and providing updated refresher training to technicians as needed.
● Maintain all on-site service documentation in the 'Partner Kit' as per contractual obligations and the myRentokil system for myR customers.
● Ensure compliance with service SOPs, SHE golden rules, ATEX, and PINK NOTE by both self and assigned technicians.
● Conduct a minimum of 15 customer visits per week, including surprise visits, route rides, TPA, handling customer complaints, and pest audits for residential and small accounts (including QSRs).
● Utilize only APL-listed preparations, products, and materials in line with service SOPs.
● Ensure proper maintenance and storage of materials, adhering to good storage practices and proper disposal of waste materials as per SOP.
● Establish and adhere to a maintenance schedule for equipment repairs.

