About the job
About Rentokil PCI
Rentokil PCI is India’s foremost pest control service provider. A proud member of the Rentokil Initial family, Rentokil PCI was established in 2017 through a strategic partnership between Pest Control India, the leading pest control company in India, and Rentokil, recognized globally as the premier pest control brand. With operations spanning over 300 locations across India, Rentokil PCI is committed to elevating customer service standards in the pest control industry.
About the Role:
The Field Operations Executive (FOE) or Senior Field Operations Executive (Sr. FOE) will take ownership of their designated service areas within the Branch, ensuring operational excellence as per the outlined responsibilities. This role is pivotal in providing qualified technicians to deliver top-notch pest control services across residential, small and medium enterprises.
Job Responsibilities:
A. Core Operations
● Ensure that certified and trained technicians are available at all times, adhering to Technical Training Guidelines.
● Mentor and train designated technicians to enhance service quality and improve customer retention in assigned service areas, following service SOPs and Technical Training Guidelines.
● Guarantee the availability of essential preparation materials and service tools in optimal working condition for technicians, as per service regulations.
● Conduct daily briefings to communicate safety protocols and special instructions, ensuring technicians execute jobs as directed by the Sales Team/Service Docket.
● Optimize the use of SCP devices by technicians, troubleshoot SCP issues, and provide refresher training on updates as necessary.
● Maintain up-to-date on-site service documentation in the 'Partner Kit' per contractual stipulations and myRentokil for myR customers.
● Ensure compliance with service SOPs, SHE golden rules, ATEX, and PINK NOTE for both yourself and assigned technicians.
● Perform a minimum of 15 customer visits weekly, which include surprise visits, route rides, handling customer complaints, and pest audits across residential and small enterprise accounts.
● Confirm that Approved Preparations List (APL) materials and products are utilized in accordance with service SOPs.
● Maintain material storage in line with best practices, ensuring proper disposal of empty containers and damaged materials.
● Establish and adhere to a regular maintenance and repair schedule for all equipment.

