About the job
About the Role
EOLA Power is on the lookout for a meticulous and process-oriented professional to take on the role of Field Service Report (FSR) Reviewer. In this pivotal position, you will be tasked with the crucial responsibility of reviewing and validating Field Service Reports prepared by our Field Service Engineers prior to their dissemination to clients and internal teams.
The FSR Reviewer is instrumental in safeguarding our revenue, upholding quality standards, and ensuring that our documentation reflects the professionalism synonymous with EOLA Power.
This role is primarily focused on report review and quality control, with additional responsibilities in quoting support to enhance workflow efficiency.
Key Responsibilities
Field Service Report Review
- Scrutinize completed Field Service Reports for precision, completeness, and clarity
- Verify essential information, including:
- Manufacturer dates
- Battery installation and end-of-life (EOL) dates
- Capacitor and fan replacement dates
- Unit EOL recommendations
- Accompanying images and documentation
- Detect and rectify common reporting discrepancies before finalizing reports
- Ensure that no critical details are overlooked that could jeopardize quoting opportunities
- Maintain consistency and adherence to EOLA Power’s internal review protocols
- Ensure all supporting images are clear, appropriately labeled, and correctly oriented for a professional presentation
Client-Ready Presentation
- Review Service Comments and Recommendations to ensure clarity and professionalism
- Ensure language is straightforward, concise, and suitable for mid-level technical audiences
- Validate Excel summary tables for accuracy and ease of use
Quoting Support
- Assist in generating quotes based on service findings
- Facilitate communication between field observations and commercial follow-ups
- Support operations and sales teams with precise documentation

