About the job
Join our dynamic team at International Drilling Equipment (IDE), a leading OEM dealer specializing in Foundation Drilling Equipment and accessories, serving clients across the United States and Canada.
Position Overview:
As a Field Service Technician, you will play a crucial role in ensuring the safe and efficient repair of machine components both in the field and in our shop, while maintaining high-quality standards. This position requires self-motivation and the ability to work independently without direct supervision. The ideal candidate will be personable, a skilled problem solver, reliable, ethical, and adaptable to various challenges including customer needs, supplier interactions, and environmental conditions.
Key Responsibilities:
- Demonstrate a strong commitment to workplace safety and environmental protection.
- Possess and maintain a personal set of tools.
- Conduct diagnostics, preventative maintenance, modifications, and repairs on various makes of drilling equipment and related machinery in both shop and field environments.
- Interpret operating manuals, parts manuals, and schematics effectively.
- Plan and execute assigned activities methodically.
- Document daily activities and ensure all tasks are completed as per requirements.
- Maintain the aesthetic integrity of equipment upon completion of work.
- Return unused parts and materials in accordance with company guidelines.
- Keep records clear and compliant with established procedures.
- Care for shop tools, equipment, and vehicles appropriately.
- Communicate professionally with colleagues and clients.
- Adhere to all company policies and procedures outlined in manuals.
- Foster high employee morale and maintain strong customer and employee relations.
- Possess a valid driver’s license and be willing to acquire a U.S. Passport.
- Be prepared for immediate response to IDE and customer needs.
- This role requires up to 80% travel annually.
Health, Safety, and Environmental Responsibilities:
- Conduct tasks in compliance with IDE's safety standards.
- Be accountable to supervisors, coworkers, and customers.
- Carry out suitable risk assessments for all work activities.
- Promote safety in both shop and field locations.
- Ensure work sites are safe and tools are in satisfactory condition.
- Participate in pre-job safety planning and Toolbox Talks.
Benefits:
- 100% Paid Medical for employee

