About the job
Join Our Team as a Field Support Technician
— On-site and in-office opportunities available in the Greater Toronto Area.
— Full-time positions available, with options for Contract or Permanent roles.
— You will report directly to the Director of Client Support Services.
Our Culture is Our Strength
At Business Cloud, we believe that our culture is the foundation of our success. As a premier managed technology service provider (MSP) and a distinguished partner of Google Cloud and Microsoft, we are dedicated to empowering small and medium-sized businesses across Canada. Our rapidly growing, customer-centric team thrives on embracing the latest technological advancements to provide secure, modern, cloud-first solutions.
We take pride in managing our clients' technology environments, ensuring they are reliable, secure, and efficient. Our collaborative and innovative team shares a unified passion for excellence.
Our core values emphasize our dedication to growth and exceptional service:
Growth & Development
Ownership & Leadership
Respect, Empathy, & Customer First
Prevention & Proactivity
Your Role
As a Field Support Technician, you will play a vital role in supporting our clients' technology environments as an integral part of the Client Support Services team. You will work both on-site at client locations and from the Business Cloud office. This position focuses on diagnosing, troubleshooting, and resolving technical issues for end-users, utilizing the same tools, processes, and escalation paths as our wider Support team. Whether providing support remotely or in person, your primary responsibility remains the same: to effectively resolve incidents and ensure that our clients' systems and workstations function smoothly.
In alignment with our Support team’s operational model, you will serve as the first point of contact for on-site support and fieldwork. For any issues, incidents, or approved initiatives that require your physical presence, you will be the first to deliver hands-on assistance in client environments, including tasks related to hardware, peripherals, mobile devices, cabling, and workstation components. Additionally, you will contribute to authorized projects and deployments, such as office relocations, hardware upgrades, and infrastructure modifications. Close collaboration with the Support team and Client Success team is essential to ensure that all work meets our standards and aligns with client expectations.
Responsibilities
End-User Technical Support (Remote & Field-Based)
Investigate, troubleshoot, and resolve end-user technical issues across workstations, operating systems, applications, connectivity, peripherals, and mobile devices.

