About the job
# About the Team
- The Bank Operations Team operates in a digital-first environment, managing non-face-to-face banking operations.
- We also offer customer support and consultation services at the Toss Bank face-to-face center for customers who require in-person assistance.
- The team actively identifies areas for improvement in banking services from a customer perspective and works on process enhancements.
- Some tasks are outsourced to partner companies, and we provide training and monitoring support.
# Key Responsibilities
- Conduct sanctions screening for domestic and international remittances and manage the reception, verification, and conclusion of remittances.
- Efficiently perform tasks related to designated foreign exchange banks.
- Handle cases of incorrect remittances from customers, managing the process from reception to refund requests and providing guidance as needed.
# Ideal Candidate
- We are looking for candidates with at least 1 year of experience in banking or finance.
- Direct customer interaction experience is required.
- Basic knowledge of AML concepts and an understanding of sanctions screening is a plus.
- Proficiency in business English is preferred.
- Candidates with a degree in finance or completed AML training will be favored.
# How to Prepare Your Application
- Clearly state your reasons for wanting to join Toss Bank and your career objectives post-hire.
- Provide specific examples of efforts you have made to develop your expertise and competitiveness related to the role you are applying for.
- Share detailed examples of challenges you have faced in your work and how you resolved them.
# Application Process
- Application submission > Job Interview > Cultural Fit Interview > Final Acceptance > Onboarding.
# Important Notes
- This is a contract position with a duration of 1 year.
- Working hours are from 10 AM to 7 PM. Due to the nature of the face-to-face center, flexible working hours or remote work options are not feasible.
- Any false information found in applications or disciplinary records during employment may result in disqualification from the hiring process.
- Candidates who meet the criteria for persons with disabilities and national veterans will receive preferential treatment according to relevant laws.
# A Note for Future Colleagues
"You will have the opportunity to experience both traditional banking and digital banking operations."
- This role is not just about repetitive tasks; it offers a chance to engage in diverse operational work and build a career from the ground up to become a finance expert while closely listening to and addressing customer needs!