About the job
As a Finnish Ship to Bill Analyst, you will play a pivotal role in enhancing our customer account management and invoice processes. Your key responsibilities will include:
- Setting up customer accounts in SAP, conducting pre-qualification assessments, and ensuring seamless customer activation.
- Managing invoice generation, reviewing unbilled sales, processing credit and debit notes, and handling month-end accruals and reports.
- Overseeing cash applications to ensure accurate and timely payment matching and clearing.
- Monitoring aging items and resolving any discrepancies in payments, escalating issues as necessary for prompt resolution.
- Handling collections for assigned accounts receivable portfolios in line with established KPIs.
- Executing credit limit creation and adjustments, as well as releasing blocked orders.
- Reviewing product promotion rules, updating the product catalog, and managing vendor payments for MSLA kits.
- Providing administrative support for loyalty programs and conducting mystery shopper reporting.
- Updating the Global Smart Form and reviewing travel and entertainment expense reports.
- Supporting compliance initiatives and administrative functions related to record management and health and safety reporting.
- Documenting and reporting on loss prevention and safe driver observations.
- Ensuring that unresolved customer complaints and queries are directed to the appropriate parties.
- Responding to customer inquiries via calls, emails, and chats to deliver an exceptional customer experience aligned with service level agreements.
- Maintaining adherence to turnaround times and accuracy, while reporting on KPIs and SLAs as scheduled.
- Assisting with proofreading in European languages, basic translation tasks, and managing ad-hoc communications.