About the job
About Us
At One Medical, we are redefining primary care by making it more affordable, accessible, and enjoyable. Our mission is to transform the healthcare experience for patients, providers, employers, and health networks alike. With our seamless in-office and 24/7 virtual care services, along with on-site labs and comprehensive programs for preventive care, chronic illness management, and mental health, we have been enhancing health experiences for over fifteen years.
In February 2023, we proudly joined forces with Amazon, enabling us to extend our exceptional healthcare services to more consumers and employers, ultimately improving health outcomes. As we expand, we are committed to building a diverse and empathetic team, fostering an environment where everyone can thrive.
The Opportunity
As a Float Medical Assistant (internally known as Lab Services Specialist/Member Support Specialist) at One Medical, you will play a vital role in delivering an outstanding experience for our patients. Your responsibilities will include performing venipuncture and providing essential clinical support. You will serve as a patient ambassador, utilizing your interpersonal skills and a service-oriented mindset to remove barriers to care and enhance the in-office experience.
You will maintain the aesthetic of our office space, ensuring it reflects the One Medical brand. As the first point of contact for patients, you will also offer support as requested by Practice Coordinators, Operations Managers, or providers. Our Float Lab Services Specialists/Member Support Specialists support multiple locations within the market.
We are seeking a strong team player with innovative problem-solving skills, excellent specimen collection techniques, and tactful communication abilities. You will identify opportunities for improvement and deliver solutions with empathy and compassion. A culture of feedback and growth is essential, and you must be adaptable to meet the needs of both patients and your team.

