Qualifications
Key Responsibilities:Train and mentor restaurant staff.Manage staff work schedules.Conduct regular inspections to maintain high hygiene and sanitation standards.Supervise food preparation, presentation, and storage in line with health and safety regulations.Engage with dining customers to assess satisfaction with food and service.Monitor inventory levels to ensure all restaurant essentials are adequately stocked.Oversee the restaurant’s cash flow and settle outstanding bills.Analyze customer feedback to improve service quality.Address customer complaints in a professional manner.Qualifications for Success:Proven supervisory experience within the hospitality industry is essential. You should thrive in a fast-paced environment and possess:The ability to stand for extended periods.Strong management and organizational skills.Effective communication capabilities.Exceptional customer service skills.
About the job
Food & Beverage Shift Leader
Join our team at AccorHotels as a dedicated Food & Beverage Shift Leader, where you will play a pivotal role in ensuring the seamless operation of our restaurant. As a key member of our team, you will oversee restaurant staff activities, expedite customer orders, and cultivate strong working relationships. Your ability to identify opportunities for reducing operational costs will be crucial in enhancing our service.
To excel in this position, you will need to demonstrate effective management skills and take appropriate disciplinary actions as required to address staff performance issues. Your ultimate goal will be to deliver exceptional customer service, ensuring that every guest enjoys a delightful dining experience.
About AccorHotels
Nestled in the heart of Liverpool, the Novotel Liverpool City Center stands as a stylish 4-star hotel, providing easy access to the city’s premier sporting, musical, and commercial attractions. Explore the rich art and history at the Albert Docks, enjoy the vibrant nightlife at Cavern Walks, or indulge in award-winning dining options. The Novotel is an ideal retreat for families and business travelers alike.Our guests can savor delicious meals at the Ropewalks bar and restaurant, offering a variety of both local and international cuisines, as well as dedicated children's options. Unwind in our full-service bar, where a diverse selection of drinks awaits. With ten spacious meeting rooms tailored to various needs and a welcoming area for gatherings, Novotel Liverpool is perfect for your business requirements.