About the job
As a Ford Pro Experience Consultant, you will play a pivotal role in facilitating transformation across the Ford Transit Centre Network in the UK. Your mission is to assist commercial dealerships in shifting from traditional transactional models to a productivity-focused, always-on partnership framework. By embedding the Ford Pro Experience, you will ensure Transit Centres achieve optimal vehicle uptime, implement integrated digital solutions, and provide exceptional support for commercial customers, especially as they navigate the transition to Electric Vehicles (EVs) and connected data ecosystems.
Your role will involve fostering a proactive, business-oriented sales culture within the dealerships. You will empower dealer teams with the skills necessary to generate new business opportunities, conquer fleet markets, and effectively sell the comprehensive Ford Pro ecosystem, all while maintaining an uptime-focused approach that enhances productivity for business clients.
Role Scope
This is a field-based consultancy and coaching position dedicated to transforming the Customer Experience (CX) and Culture at the Transit Centre level. You will develop an in-depth understanding of the complete commercial customer journey—from small business owners to fleet managers—and leverage strategic insights, performance data, and analytics to pinpoint opportunities, influence leadership, and foster continuous improvement.
Collaborating with stakeholders ranging from Dealer Principals and Transit Centre Managers to frontline sales and service teams, you will execute Ford Pro agendas while customizing your approach to meet the unique operational needs of each Transit Centre.
This role requires exceptional facilitation skills, strong commercial insight, and the confidence to engage in challenging conversations when necessary, all while maintaining a constructive, customer-first mindset focused on uptime.
Key Responsibilities
- Collaborate directly with Transit Centre Leadership Teams to align and energize the Ford Pro strategy, developing a proactive business development model that transitions from a retail-centered to a B2B-centric culture.
- Own key performance metrics and KPIs, such as Vehicle Uptime, Local fleet conquesting, Dealer Uptime Service activation, and CV customer loyalty, ensuring targets are met or surpassed.
- Analyze existing commercial customer journeys, particularly the friction between Sales and Service, guiding dealers in implementing Ford Pro enhancements.
- Support efforts to enhance the Commercial EV purchase and ownership experience.
- Lead impactful workshops and collaborative sessions to foster cross-departmental alignment between Sales, Service, and Parts, ensuring a consistent

