About the job
About MediCircle
At MediCircle, we are dedicated to revolutionizing the accessibility of prescription medications for all Americans while ensuring financial stability within the healthcare sector. Our innovative healthcare technology startup aims to provide patients with affordable access to medications by reclaiming, recertifying, and redistributing unused drugs. Through our services, patients can obtain their prescriptions at no out-of-pocket expense, while payers, plan sponsors, and value-based care groups enjoy substantial savings on medication costs. To date, we've successfully reclaimed over $35 million worth of medications and have established partnerships with leading clients, including national pharmacy benefit managers (PBMs), payers, and regional healthcare systems.
If our mission resonates with you and you are passionate about making a tangible difference in the lives of countless patients who struggle to afford their medications, we welcome your application.
Role Overview
In collaboration with the COO, you will play a pivotal role in developing and implementing MediCircle's operational framework, transforming initial workflows into dependable, auditable processes that can scale effectively. You will design standard operating procedures (SOPs), establish key performance metrics, and create the necessary tools while mentoring and guiding junior operators to effectively manage operations as we expand. The ideal candidate thrives in dynamic environments, can swiftly navigate complexities, and excels at converting uncertainty into precise execution.
Responsibilities
Operational foundations: Develop essential, repeatable processes for medication intake, recertification, fulfillment, payer operations, supplier management, and customer support, while defining quality assurance checkpoints.
Process & tooling: Create comprehensive documentation of SOPs, playbooks, and checklists; establish dashboards and conduct weekly operational reviews; implement leading indicators and escalation pathways.
People & leadership: Recruit, onboard, and oversee junior operators to ensure high-quality and efficient execution of defined processes; develop robust training programs and documentation.
Cross-functional collaboration: Establish effective feedback mechanisms with Business Development, Policy & Compliance, Product/Engineering, and Pharmacy leadership; facilitate timely decision-making and streamline handoffs.
Compliance by design: Integrate HIPAA and PHI handling as well as state and federal requirements into daily operations in collaboration with the Policy & Compliance team.
Requirements
Builder mindset: You have a proven track record of developing systems from the ground up, including SOPs, metrics, and operational frameworks...

