About the job
Join us as a Freelance Automotive Customer Experience Evaluator in the Premium Automotive Sector!
At CXG, a global leader in customer experience, you will collaborate with prestigious brands such as Genesis, Maserati, Jaguar, Bentley, and many more. We assist luxury brands in enhancing their customer experiences through real-life feedback analysis.
As we expand our network of freelancers in Italy, we are looking for reliable and detail-oriented individuals to conduct customer experience evaluations at dealerships and retail environments.
This is a freelance, project-based role with structured, compensated assignments based on the geographical location of the evaluators. Participation can be regular or occasional, depending on your availability.
The Role
As a Freelance Customer Experience Evaluator, you will assess real customer journeys and provide structured feedback via our digital platform.
Each assignment is clearly defined and typically lasts about 20–30 minutes, making this role ideal for students, recent graduates, or anyone seeking flexible work that can easily fit around other commitments.
Responsibilities
- Select assignments based on your availability and location.
- Observe every detail: Evaluate the ambiance, service levels, both digital and personal interactions on-site, follow-up communications, and the overall customer journey.
- Provide honest and detailed feedback through concise questionnaires.
Why Collaborate with CXG?
- Freelance, project-based collaboration with flexible working hours.
- Paid assignments (details provided per project).
- Opportunity to work with luxury brands and a global community.
Selection Process
- Apply through this platform.
- Short screening process.
- Access to available projects in your region.

