About the job
Your Impact
As a Front Desk Associate, you are the first and last impression our guests will have. Your role is crucial in ensuring that check-ins are swift, clear, and composed, even during peak times. Parents will leave feeling confident, while children will be greeted with warmth. A seamless front desk experience enhances the atmosphere throughout the facility.
Key Responsibilities
1. Efficient Check-Ins
- Ensure guests are checked in accurately and promptly.
- Verify waivers and bookings to eliminate confusion.
- Maintain a smooth flow of guests without stress.
2. Effective Communication
- Provide clear information to parents about services and directions.
- Answer inquiries with confidence and clarity.
- Assess when to escalate issues or resolve them independently.
3. Composure Under Pressure
- Remain calm during busy periods.
- Avoid panic or rushed actions.
- Assist in de-escalating minor frustrations among guests.
4. Accuracy in Systems
- Input bookings, passes, and notes accurately.
- Identify and flag issues immediately.
- Avoid the “we’ll fix it later” mentality.
5. Professional Representation
- Act as a warm and authoritative representative of Sportyard.
- Adhere to established standards consistently.
- Safeguard the guest experience at all times.
What This Role Is Not
- It is not a cashier job.
- It does not involve excessive phone usage.
- This is not a position where you figure things out as you go.
Ideal Candidate Profile
You will excel in this role if you:
- Are friendly yet confident.
- Can multitask effectively without becoming overwhelmed.
- Feel at ease communicating with parents.
- Value precision and attention to detail.
- Prefer a structured environment over improvisation.
Requirements
- Minimum age of 16 years (under 18 with restrictions).
- Familiarity with basic software systems.
- Reliability and punctuality are essential.
- Availability to work evenings and weekends is required.
Age Requirements
- Applicants must be at least 16 years old.
- Those under 18 may only be hired for specific roles.
- Minors cannot work unsupervised and will not be the highest-ranking staff member on-site.
- All employment is subject to child labor laws and work authorization.
Application Process
We take our hiring process seriously and expect applicants to do the same:
- Be thorough and thoughtful in your application responses; incomplete or generic answers will not be considered.
- Completion of any required video response is mandatory for progression in the selection process.