About the job
About Us:
Arizona Liver Health (ALH) is committed to upholding the highest standards of patient care while pioneering medical innovation. We specialize in leading clinical trials that prioritize patient safety, regulatory compliance, and the generation of top-quality clinical data. Our extensive network encompasses multiphase and multitherapeutic research sites, all staffed by a team of dedicated providers, researchers, clinic professionals, and patient outreach specialists. At ALH, we operate cutting-edge facilities designed to adapt to the ever-evolving landscape of clinical research and patient care.
Position: Front Desk Coordinator
Status: Full-time; Hourly, Non-exempt
Compensation: $19.00 - $22.00 per hour, based on experience (including specialty, clinic volume, and front office experience)
Key Responsibilities:
Accommodations can be made for individuals with disabilities to perform essential functions.
- Welcome and check-in patients with a courteous and professional demeanor.
- Verify and update patient information, including insurance details, address, and phone number, in the practice management system.
- Provide and review new patient and annual update forms for accuracy and completeness.
- Scan and upload completed forms and insurance cards into the practice management system within 24 hours of patient visits.
- Authenticate patient identity by requesting and scanning government-issued photo I.D.
- Determine co-payment amounts and collect payments prior to service; manage outstanding balances and bad debt.
- Address inquiries regarding patient accounts and clinic services.
- Assist in preparing patient charts, including flowsheets and medical record retrieval.
- Facilitate patient check-out, schedule follow-up appointments, and scan completed flowsheets.
- Ensure compliance with HIPAA regulations, maintaining confidentiality and following release protocols.
- Assist the call center with incoming calls, routing them to appropriate personnel as needed.