About the job
Join the realm of exquisite hospitality at Raffles Dubai as our esteemed Front Office Agent. This pivotal role involves overseeing various Front Desk operations, including guest reception, check-in and check-out processes, cashiering, foreign exchange, and addressing guest inquiries. You will report directly to the Front Office Supervisor.
KEY ROLES & RESPONSIBILITIES
- Efficiently register and allocate rooms for all guest arrivals in line with established protocols.
- Conduct check-in, check-out, and room change procedures, ensuring accurate data entry into the hotel system.
- Manage the cashier float and provide precise daily reports of all funds received.
- Process personal and travelers' checks for hotel guests, along with assisting with currency exchange.
- Stay informed about updates to accounting policies and procedures.
- Address guests' requests for safety box services at all times.
- Possess comprehensive knowledge of promotional procedures for various programs, including Seasonal Packages and Loyalty Programs.
- Handle guest complaints and inquiries, referring issues to the supervisor or Assistant Manager when necessary.
- Familiarize yourself with other Raffles properties to facilitate onward bookings for guests.
- Ensure that all departing guests leave with a positive impression of our services.
- Conduct audit balances and prepare all reports systematically for auditing purposes.
- During night shifts, review the night report, compile the morning report, and prepare all necessary documentation for guest arrivals.
- Maintain a thorough understanding of standard reservation procedures.
- Exhibit exemplary standards of behavior, appearance, and attitude within the department.
- Ensure the front desk work area is consistently clean and orderly.
- Be fully knowledgeable about the Credit policy.
- Adhere to Occupational Health and Safety policies and procedures.
- Perform related duties and special projects as assigned.