About the job
Join us as a Front Office Agent at Schloss Lieser, part of the Autograph Collection!
ABOUT THE ROLE:
As a Front Office Agent, you will play a crucial role in providing warm, heartfelt hospitality and personalized assistance to our guests, ensuring a memorable experience from their arrival to their departure.
YOUR MAIN RESPONSIBILITIES:
Be an exceptional host and representative of our establishment.
Welcome guests warmly, facilitating a seamless check-in and check-out process.
Provide dedicated support throughout each guest's stay.
Offer valet parking and luggage services as needed.
Act as a substitute for night staff in their absence.
Manage guest complaints professionally and ensure quality assurance.
Collaborate closely with all departments.
WHAT YOU BRING:
You possess a completed education or degree, ideally with prior experience in a similar role.
You take pride in being a host and are only satisfied when your guests are happy.
You speak very good German and ideally fluent English.
You have excellent interpersonal skills.
You maintain composure in challenging situations and have a strong commitment to quality.
You are a team player with an empathetic personality and a positive attitude, extending beyond the front desk to interact with other hotel areas.
You possess strong communication skills and a keen interest in intercultural competence.
WHY JOIN SCHLOSS LIESER?
Being part of Schloss Lieser means having the opportunity to showcase your best self. We grow together, with opportunities to transition into other brands or to our headquarters.
30 vacation days from the start.
Christmas and vacation bonuses after six months of service.
Employer-funded supplementary health insurance with an annual health budget of €300.00, after...